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Implementing new ways of working to
ensure you meet your strategic goals

Implementing new ways of working to ensure you meet your strategic goals

Effective change needs a strong foundation, a shared view of the outcomes, how they will be attained and the part everyone plays.

We work with your teams to agree a common picture of the future, mapping the change journey and structuring a joined-up set of programmes. We map the customer experience and the colleague experience, looking through different lenses to assess our thinking and design.

EVEN THE BEST OF STRATEGIES CAN COME UNSTUCK

Our approach is based on a series of steps designed to overcome the problems that so often occur at the programme implementation stage, where research suggests that some 70% of projects fail to achieve their goals, largely because of employee resistance and lack of management support. (Sources: McKinsey, Gallup, the Harvard Business Review.)

We work with senior teams and strategists to understand outcomes and agree the changes necessary. This translates into what is commonly called a future or target operating model; it’s a design for the business which shows new ways of working. This informs the scope and scale of the transformation which is then structured into a joined-up delivery portfolio.

It’s an approach that, with the help of supportive management and partnership working, sees your teams stepping forward and taking centre stage to drive the change process. Throughout we continuously monitor activity and cross reference everything with your strategic goals to check that they are being met. It’s a way of working with a strong track record of delivering results.